| | | Frequently Asked Questions
| Here is a list of our most commonly asked questions. Use this information to help you decide if our merchandise is right for you.
Do I have to place my order online? No. We also can take your order over the phone or via fax. To order over the phone, just call (978) 919-4121. One of our customer service reps will be happy to assist you. Or you may fax your order to: (978) 355-6504. You will receive a confirmation email within 24 hours of faxing us your order.
I'd like to see your colors in person. Can you mail me a fabric swatch? Yes. You can order them right online. You may choose 6 colors for $1.00. Fabric Color Swatches
What is the absolute quickest you could ship me a dress? All of our dresses are made to order and ship from China to us. This takes quite a bit of time, so we do require 14-16 weeks to make our dresses and get them to our US location.
PLEASE NOTE: Production Time does not include actual shipping time. This is only the length of time needed to make the dress. Please allow an extra week for shipping and delivery.
I have a question about a specific product. Who do I talk to? You need to speak to the product specialist. Please send your question or request to: products@fairytaleendeavorsbridals.com
Do you offer any special discounts for large wedding parties? Yes. This is something you need to speak to a manager about. Please email: manager@fairytaleendeavorsbridals.com
How do I pick the correct size? First of all, make sure you order based on the size chart and not your regular size. Our women’s dresses tend to run small and the children's dresses run large. We recommend that you have yourself measured by a professional. Then look at our size chart and pick your size by choosing the largest size your bust or waist measurement fits into. Hips are rarely an issue but if your hips are a lot larger than the measurement you need for your bust and/or waist, then choose based on your hip size. For example. According to your measurements, you are a size 10 on the bust, a 12 in the waist and a 10 in the hips, then you would order the 12. A second example, if you are a 10 in the bust, a 6 in the waist and an 8 in the hips, then you would order the size 10. Third example for a large hip measurement, if you are a 12 bust and a 10 waist but a 16 hip, then you would order the 16 because your hips are a lot larger than the measurements of the size 12 that you could buy based only on your bust and waist measurement. If your hip measurement is just a few inches larger than the size chart, then it is still safe to buy the size to accommodate your bust and waist.Size Charts
What does it mean by "Custom Made Dresses?" This is a great question that a lot of people do not ask, but really do need to know. All of our dresses are custom made. All are made as they are ordered by our customers with the small exception of our in stock dress page and our clearance pages. We do not keep stock on hand. All dresses have to be made when they are ordered so we call them custom made. Custom made dresses are not returnable. It doesn't matter if you choose a standard size or have it made to your measurements. It will take the same amount of time to make and ship.
I do not fit into your standard sizes. Can I still order a dress? Yes you can. Since our dresses are custom made, we have a lot of flexibility. If you do not fit into one of out standard sizes, then you can have the dress custom sized. There is an extra fee for this, but it will save you from 90% of the alterations you may have needed, had you bought a standard size and had it altered.
How do I order a custom sized dress? It is really not that difficult and can be done completely online. First, pick the dress size that is closest to your measurements. Use the size selection guidelines listed above. After you add this to your shopping cart, you should have an option under your contents of the cart that asks you if you want to "Adjust the measurements" or "Adjust just the length" of the dress. Just pick which option you need and select your exact measurements and add it to your cart. That’s it. The dress will be made with the measurements you need. Please not, "Custom sized" dresses are not returnable or cancelable.
I am very tall. How do I order extra length? This is done the exact same way as having a dress custom sized. But this time, choose the option "Adjust length Only". Then pick the length you need and add it to out cart.
When will I be billed?
We will charge your credit card in advance if you are ordering custom made items. All dresses are made to order and considered custom made. If you have to wait 6 weeks or more for your item(s), then that is because it is made to order.
Your card will be charged the day production has started on your dress. Please keep in mind that you are not just buying a dress or gown, you are also buying the service to have it custom made just for you. This takes time and money but it is well worth it once you get your items and dazzle everyone.
If you have ordered an item that is not custom made, such as headpieces, tuxedos, or jewelry, then you will not be billed until your item is shipped. If you are ordering custom items and stock items then we reserve the right to either charge you in full and ship the items sepparately, or charge you all at once when your items ship depending on what you have ordered.
What is your Cancellation Policy?
Dress orders are not cancelable once placed. We start working on all dress orders immediately and for this reason. we cannot cancel a dress order.
All other items such as jewelry, shoes or other accessories can be canceled as long as the item has not shipped. Just email, call or fax us your order number to cancel these types of orders.
What is your Return Policy?
We are very strict about this, so please read through carefully.
Refunds and Returns
ALL SALES ARE FINAL! We do not take returns except for a few small exceptions.
*If you receive an item that is defective or damaged, then we will replace it with the same exact item ONLY!
*Shoes may be exchanged for a different size, but must be the same style.
These are the only two exceptions to our no return policy. If you disagree then please do not order from us. Because of the nature of the merchandise we sell, we have had to put this policy into affect to protect outselves from people who are just looking to use our items for free and then return them. We are sorry for the inconvenience this causes for our other customers.
Procedure to return an item that is defective or damaged.
In order to return an item you must contact us to let us know that you will be returning it. All returns must have an RA (Return Authorization) number marked on the outside of the package. We will supply you with the RA number. If you return something without an RA number you will not receive a replacement or refund for the merchandise.
We only accept returns in exchange for the same exact item that was returned as damaged or defective. This includes size and color. We will not exchange for a different size or color so make sure you order the right size based on our size chart. If you are in between sizes then order the larger size. You should expect to make alterations to get a perfect fit as with any formal wear. Sizes run on the small side for adults and on the large side for kids, so order based on the size chart and not on your usual size.
Returns are only accepted for merchandise that is still in new condition and it its original packaging and must be received by us within 10 days of order receipt. The damaged or defective area or spot should be marked with masking tape so that we may identify the problem easily. This will alows us the quickest turn around time to get you a replacement.
If we find the item is not defective or damaged, then you will not receive a replacement item and you will have to pay an additional shipping fee for us to send the item back to you.
A refund will only be issued if we cannot replace a defective item before your event date. This is the only refund we offer due to the nature of our merchandise.
Refunds are processes every wednesday. Even after a refund is processed it will take up to a week to show up in your account. Please allow five business days for it to clear.
Clearance merchandise is not returnable for any reason. A complete description will be included if an item is not brand new and in perfect condition. If you do not accept the condition of the item based on the description then do not purchase the item.
Procedure to exchange shoes for an alternate size
In order to return a pair of shoes you must contact us to let us know that you will be returning it. All returns must have an RA (Return Authorization) number marked on the outside of the package. We will supply you with the RA number. If you return something without an RA number you will not receive a replacement for the merchandise.
Once you have your RA#, write a note and include it with the shipment saying what size you need in exchange for the pair you are returning. You must also write a small note saying that you authorize Fairytale Endeavors to charge the shipping fee to your credit card that you used to originally place the order. This will pay for us to send the new pair out to you. The shipping fee to send the original pair back to us is your responsibility and you will not be reimbursed for this.
When will my order ship?
Most accessories ship within one week unless a backorder exists, however, please allow 3-4 weeks for delivery of non custom made items. Many items are shipped out much sooner but due to the nature of the items we sell, do not plan on it shipping sooner. If you have an order that you need sooner please call or email us and we will do what we can to get your merchandise to you buy the date you need it. We require adding the event date in the comments section when you place your order in case an item is on backorder.
If a backorder does exist but we are still able to get you the merchandise before your event date, then we will still fill your order. If we do not feel we will be able to fill your order in time, we will let you know as soon as possible so that you may try to find the product(s) elsewhere. We will contact you to see if you would like a substitution or to just cancel the order.
Custom made items will be shipped when completed. Standard production time is 14-16 weeks and rush production is 10-12 weeks. This is how long it takes to make the merchandise and you should add an additional week for shipping time. Please allow a total of 17 weeks for standard production and 13 weeks for rush production till you receive your merchandise. Many items come in sooner but don't plan on it. Specific delivery dates are not guaranteed and rush fees are not refundable due to manufacturer delays for any reason or customs delays during shipping.
If you need to contact us about the status of your order please send us an email or give us a call and make sure you include your order number.
Do you sell your merchandise wholesale to retailers? Yes, we have just recently set up a wholesale program. We are still in the process of working out the bugs and gathering the information for our wholesale customers, but it is operational. For more details, click here Wholesale
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